THE GOOD

Dynamic contact management:

If you already have a list of contacts, RingCentral enables you to import that list directly into their interface, a convenient feature not offered by all online fax services. If needed, you can also export your contact list. In addition, RingCentral offers the ability to search your contacts or view them in Personal or Group lists sorted according to first or last name. All these functionalities make RingCentral's contact management system among the best in the industry.

Logical forwarding system:

With RingCentral, all you need to do is select the fax you want to forward, visit your contacts list, add any desired names, and hit the forward button. Forwarding may seem like a simple function that every online fax service would've nailed down by now, but many of RingCentral's competitors make the process more difficult than it needs to be. For this reason, RingCentral's strength in this area really stands out.

Broad integration capabilities:

RingCentral has the ability to integrate with cloud-based services like Box, Google Drive, and Dropbox as well as more traditional software like Microsoft Office and Outlook. Storing documents in the cloud is becoming more and more common and having the ability to seamlessly retrieve and fax these documents is a powerful resource.

Comprehensive learning materials:

RingCentral provides user guides, including a quick start guide to help you get started. A searchable knowledge base makes it easy to find answers to common questions and an active user forum enables you to post your own questions and get answers from other users or RingCentral experts. If you lack confidence in your ability to learn a new product, or prefer to troubleshoot problems on your own, the resources offered by RingCentral are a great asset.

Ample enterprise features:

RingCentral is one of very few online fax services that includes a variety of features specific to larger organizations. Not every organization benefits from having multiple user accounts, designating an administrator, and allocating billing. However, if you're managing a larger organization, these are exactly the types of features that make business easier to operate.

THE BAD

Default pop-up message settings:

On the main RingCentral menu is a Messages option where you can view your inbox, outbox, sent items, and deleted items. The interface that delivers this content is easy to use, but it automatically opens in a second window. Given that users all have their individual preferences, it'd be best to offer customers the choice between single or multiple windows. However, this will probably be a minor issue for most users.

No internal viewer:

In order to view a fax in your inbox or outbox, you have to download the fax before you can open and view it. If you're working with a high volume of faxes, having to download and open faxes gets very tedious, and an internal viewer that enables you to view a fax directly in the interface would greatly ease the process.

THE DETAILS

Details
Additional Cost per Page $0.04 - $0.06
Fax Pages 500 - Unlimited
Free Trial 30 days
Monthly Price $9.99 - $59.99
Monthly Price (With Annual Contract) $7.99 - $49.99
Setup Fees None

FEATURES

Title
  • Add Cover Letter You can add a cover letter to faxes.

  • Customize Cover Letter You can customize the cover letter with a personalized message.

  • Digitized Signature You can sign faxes with an image of your signature.

  • International Characters You can send and receive faxes with international characters.

  • Multiple Attachments You can attach multiple files per fax.

  • Preview You can preview the entire fax before you send it.

  • Rotate Documents You can rotate the orientation of faxes in the online account fax viewer.

  • Download You can download faxes from the online account to your local machine.

  • Encryption SSL encryption is utilized during the transmission process.

  • Fax Logs All incoming and outgoing faxes are recorded in a fax log.

  • Forward You can manually forward faxes to additional email addresses from your online account.

  • Junk Fax Screening The software will automatically identify and screen junk faxes.

  • Online Fax Archive Faxes are archived and made accessible online.

  • Print You can print faxes from your email or online account.

  • Schedule You can schedule faxes for automatic delivery at a specified time.

  • Digital Signature Authentication Digital certificates are used to provide document authentication.

  • Search The software has a tool to conduct searches.

  • Tag Faxes You can add keywords to faxes to make them easier to locate in searches.

  • View Faxes You can view faxes from within your online account (no download required).

  • Multiple Recipient Delivery Incoming faxes can be sent directly into multiple email inboxes.

  • Online Account Access You can access incoming faxes through your online account.

  • Receive via Email You can receive faxes directly into your email account.

  • Simultaneous Faxes You can receive multiple faxes at the same time without getting a busy signal.

  • SMS Alert You can get an SMS message sent to your mobile device alerting you of a new fax.

  • Automatic Resubmission The software automatically resends the fax following a failed transmission.

  • Bulk Sending You can send or broadcast faxes to multiple recipients at the same time.

  • Confirmation You receive a confirmation notice to your email and/or online account that the fax was delivered successfully.

  • International Faxes You can send faxes to international fax numbers.

  • Multiple Email Addresses Multiple email addresses can send faxes from one user account.

  • Progress Tracker The software allows you to view the status of outgoing faxes in transition.

  • Send from Email You can send faxes directly from your existing email account.

  • Send from Online Account You can send faxes directly from your online account.

  • Mail Merge The software personalizes a templated fax and allows you to send the fax to a list of recipients.

  • Manual Resubmission The software allows you to manually resend failed transmissions without having to go through the entire preparation process again.

  • Time-Delayed Resubmission You can determine the length of time between a failed fax and a resubmission attempt.

  • Excel/CSV Files Faxes can be attached, sent, and received as an Excel and/or CSV file.

  • Image Files Faxes can be attached, sent, and received in PNG, TIFF, JPEG, or other image file types.

  • Markup Language Files Faxes can be attached, sent, and received in markup files like HTML, RTF, etc.

  • MS Word Faxes can be attached, sent, and received as a DOC or DOCX file.

  • PDF Faxes can be attached, sent, and received as a PDF document.

  • TXT Faxes can be attached, sent, and received as a TXT file.

  • Add Contacts Manually You can manually add new contacts to your lists.

  • Create New Contact Lists You can create a new contact list within the software.

  • Edit Contacts You can edit contact information.

  • Edit Lists You can edit lists after they are created.

  • Export Contact Lists You can export your contact list.

  • Import Contact Lists You can import your email contacts into the online account.

  • Local Number You can choose an available local number for your fax account.

  • Number Transfer You can transfer your existing fax number to the new online fax account.

  • Toll-Free Number You can choose an available toll-free number for your fax account.

  • Vanity Number You can choose a vanity number for your fax account.

  • Administrator Designation You can designate an administrator for the account.

  • Billing Allocation You can allocate bills based upon the number of faxes sent by a particular user.

  • Data Export You can export faxing data for analysis.

  • Individual Logins You can add multiple users with unique login credentials.

  • API A fax application programming interface (API) is available.

  • Box.com You can send a fax from your box.com account.

  • Dropbox.com You can send a fax from your dropbox.com account.

  • Google Drive You can send a fax from your Google Drive.

  • Microsoft Office You can send a fax from Microsoft Office applications.

  • FAQ The company provides a list of answers to frequently asked questions.

  • Forum The company provides an interactive forum where users can post questions and answers.

  • Knowledge Base The company provides a knowledge base of detailed help articles.

  • Live Webinars The company provides live webinars about the product.

  • User Guide The company provides a user guide or training manual for the product.

  • Video Tutorials The company provides video tutorials.

  • Android Application You can download a native Android application of the software.

  • Apple Application You can download a native Apple application of the software for use on your iPhone or iPad.

  • Photo Upload You can take a photo of a document and fax it with your mobile phone .

  • Receive Fax You can receive a fax on your mobile device.

  • Send Fax You can send a fax from your mobile device.

  • Mobile Digital Signature You can sign faxes with a digital signature on your mobile device.

  • Phone You can contact the company by phone to get support.

  • Social Media You can contact the company with questions through social media websites.

  • Email/Ticket The company has an email or ticket system dedicated to support.

  • Live Chat You can contact the company via live chat to get support.

PRICING

Fax 500

Price: $9.99/month
Discount: $7.99/month with annual subscription
Setup Fee: None
Fax Pages - Send and Receive: 500
Additional Cost per Page: $0.06

Fax 1000

Price: $24.99/month
Discount: $12.99/month with annual subscription
Setup Fee: None
Fax Pages - Send and Receive: 1,000
Additional Cost per Page: $0.05

Fax 2500

Price: $59.99/month
Discount: $49.99/month with annual subscription
Setup Fee: None
Fax Pages - Send and Receive: 2,500
Additional Cost per Page: $0.04

Fax Unlimited

Price: $39.99/month with annual subscription
Discount: None
Setup Fee: None
Fax Pages - Send and Receive: Unlimited
Additional Cost per Page: N/A

You can find more details on RingCentral Fax's pricing here.

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